Additional Case Detail Page

Introduction

The Additional Case detail page shows all custom fields of a case. It is opened by clicking on Show business details in Case detail.

You can customize this page for each case by providing a relative URL to case.

Customization

1. Create a new Additional Case details UI and a start process that will display the new UI.

   

2. When creating a task, store the URL of the start process in the custom field CUSTOMIZATION_ADDITIONAL_CASE_DETAILS_PAGE of the associated case. You may use the SetAdditonalCaseDetailPage.p.json callable process, and input the friendly URL of this process as a parameter.

   

3. If your custom Additional Case details page uses an IFrame, you need to set some additional Window properties on your page:

   • window.isHideCaseInfo = true;

   • window.isHideTaskAction = true;

   • window.isHideTaskName = true;

   • window.isWorkingOnATask = false;

   • window.viewName = ‘’;

   

   In your custom start process, create a custom string field name for the case named embedInFrame, value true