Case Item Details

CaseItemDetails is a built-in component of the Portal that contains the case information which users can interact with. To show additional required case information, the Portal supports customizing the CaseItemDetails.

Each CaseItemDetails contains

CaseItemGeneralInformation 1
CaseItemDetailsDocuments 2
CaseItemDetailsRelatedCases 3
CaseItemDetailsRelatedTasks 4
CaseItemDetailsHistories 5
Case Details custom panel: caseItemDetailCustomTop, caseItemDetailCustomMiddle, caseItemDetailCustomBottom

case-standard-1

case-standard-2

Important

All visible widgets are configured in variable Portal.CaseDetails

How to Configure Widgets in Case Details

Settings of all visible widgets on the Case Details page are saved in the variable Portal.CaseDetails.
In the Engine Cockpit, an administrator can configure widgets in the variable Portal.CaseDetails on the Settings page.
The default configuration includes five widgets:
```
[{
   "id": "default-case-detail",
   "widgets": [{
         "type": "information",
         "id": "information",
         "layout": {
            "w": 6, "h": 8, "x": 0, "y": 0
           }
      }, {
         "type": "document",
         "id": "document",
         "layout": {
            "w": 6, "h": 8, "x": 6, "y": 0
           }
      }, {
         "type": "technicalCase",
         "id": "technicalCase",
         "layout": {
            "w": 12, "h": 6, "x": 0, "y": 8
           }
      }, {
         "type": "relatedTask",
         "id": "relatedTask",
         "layout": {
            "w": 12, "h": 6, "x": 0, "y": 14
           }
      }, {
         "type": "history",
         "id": "history",
         "layout": {
            "w": 12, "h": 6, "x": 0, "y": 20
           }
        }
      ]
   }
]
```
- The structure of each Case Details layout is saved in variable Portal.CaseDetails:
  
  id: ID of layout.
  
  widgets: definition of widgets in layout.
  
  filters: conditions to determine which cases are eligible to use the layout. There are two types of case filters:
  - categories (case categories)
  - states (case business states).
    
    Refer to Case business states for available case business states.
- The structure of each widget inside the case details layout is stored in variable Portal.CaseDetails:
  
  id: ID of widget.
  
  type: type of widget, there are 6 types: - information - document - technicalCase - relatedTask - history - custom.
  
  layout: defines the UI styling of the widget.
  
  x: HTML DOM Style left is computed as x / 12 * 100%.
  
  y: HTML DOM Style top is computed as y / 12 * 100%.
  
  w: HTML DOM Style width is computed as 60 * w + 20 * (width - 1).
  
  h: HTML DOM Style height is computed as 60 * h + 20 * (height - 1).
  
  styleClass (optional): add CSS Classes to HTML DOM.
  
  style (optional): add inline style to HTML DOM.
  
  data (for custom widget): data for custom widget, refer to Show custom widgets
Important
- Do not change type and id of widgets.
- You can change x, y, w and h to update size and position of widgets.
- x, y, w and h have to be integers.
- x + w must not be larger than 12.
- We support all case business states in filter type states.

Show custom widgets

For the custom widget, we have a new node is data inside of case details widget. The structure of data on each custom widget will be:

type: type of custom widget panel, there are 3 types: caseItemDetailCustomTop, caseItemDetailCustomMiddle, caseItemDetailCustomBottom.

url: URL for external website

processPath: the user-friendly request path of the Ivy process which will be displayed in custom widget

params: parameters for the Ivy process above, each parameter can be defined as follows:

Key name that will be the parameter name for the Ivy process above. Note: don’t use caseId.

The key value for the case has to start with case.. Supported are two values: case.id, case.category.

Key value for case custom fields: must start with case.customFields., followed by custom field name.

Other key values will be treated as a hard coded value.

Tip

To quickly understand how the JSON of custom case details looks like.

Refer to variables.Portal.CaseDetails.json file in portal-developer-examples/resources/files project.
Copy to the corresponding application folder located in the designer.
- e.g: AxonIvyDesigner/configuration/applications/designer.
Create some destroyed case or start the process Start Processes/CaseDetailsCustomWidgetExample/CreateEventTest.ivp in portal-developer-examples project.
Go to the example homepage by the process Start Processes/ExamplePortalStart/DefaultApplicationHomePage.ivp.
And then go to case details to check the new custom layout.

About how to configure Variables, refer to Axon Ivy Variables

Adding New Custom Panels

The following two steps are necessary to add new custom panels:

The Engine Administrator has to configure the variable Portal.CaseDetails on the Cockpit Page to add custom widgets.

This is an example Portal.CaseDetails configuration that includes three custom widgets:

 [{
    "id": "default-case-detail",
    "widgets": [{
          "type": "information",
          "id": "information",
          "layout": {
             "w": 6, "h": 8, "x": 0, "y": 0
          }
       }, {
          "type": "document",
          "id": "document",
          "layout": {
             "w": 6, "h": 8, "x": 6, "y": 0
          }
       }, {
          "type": "history",
          "id": "history",
          "layout": {
             "w": 12, "h": 6, "x": 0, "y": 8
          }
       }, {
          "type": "custom",
          "id": "customTop",
          "layout": {
             "x": 0, "y": 14, "w": 12, "h": 6
          },
          "data" : {
             "type": "caseItemDetailCustomTop"
          }
       }, {
          "type": "custom",
          "id": "customMiddle",
          "layout": {
             "x": 0, "y": 20, "w": 12, "h": 6
          },
          "data" : {
             "type": "caseItemDetailCustomMiddle"
          }
       }, {
          "type": "custom",
          "id": "customBottom",
          "layout": {
             "x": 0, "y": 26, "w": 12, "h": 6
          },
          "data" : {
             "type": "caseItemDetailCustomBottom"
           }
        }
     ]
   }
]

To customize case details using an IFrame, you have to define one of the following two input parameters in the data node:

url if you want to use an external URL.

processPath if you want to use an Ivy process start. You may predefine parameters for the process by adding params to the data node.

Important

Use only one of processPath and url.

Here is an example of a customized case details page using an external URL:

 [
    {
    "id": "case-detail",
    "widgets": [
       {
          "type": "information",
          "id": "information",
          "layout": {
             "x": 0, "y": 0, "w": 6, "h": 8
          }
       },
       {
          "type": "custom",
          "id": "customURL",
          "layout": {
             "x": 6, "y": 0, "w": 6, "h": 8
          },
          "data" : {
              "url": "https://www.axonivy.com/"
          }
       }
     ]
  }
]

Result:

case-customized-iframe-url

The following example shows a customized case details page using an ivy process start. Please refer to the CaseDetailsCustomWidgetExample process in portal-developer-examples for details.

[{
     "id": "case-detail",
     "widgets": [
        {
           "type": "information",
           "id": "information",
           "layout": {
              "x": 0, "y": 0, "w": 6, "h": 8
           }
        },
        {
           "type": "history",
           "id": "history",
           "layout": {
              "x": 6, "y": 0, "w": 6, "h": 8
           }
        },
        {
           "type": "custom",
           "id": "customIvyProcess",
           "layout": {
              "x": 0, "y": 6, "w": 12, "h": 8
           },
           "data": {
              "processPath": "Start Processes/CaseDetailsCustomWidgetExample/startReview.ivp",
              "params": {
                 "startedCaseId": "case.id",
                 "startedCaseCategory": "case.category",
                 "investmentId": "1573111",
                 "investmentDescription": "case.customFields.investmentDescription"
              }
           }
        }
      ]
    }
 ]

Provide case custom fields:

case-customized-iframe-process-custom-field

Map parameters to process data:

case-customized-iframe-process-input-mapping

Result:

case-customized-iframe-process