Statistic Chart

Introduction

Portal offers an all-new statistic charts widget, designed to empower users with deeper insights into their tasks, cases, overall productivity and more customization capabilities.

How to use

To utilize the Statistic feature on the Dashboard Configuration, follow these steps:

  • Navigate to Dashboard Configuration of the dashboard where you want to add the widget and select Add Widget for predefined Standard Charts or Create custom statistic widget for configuring new statistic chart.

  • From the dropdown menu labeled Statistic Widgets, choose from a variety of insightful charts.

Statistic widget list

Available Standard Charts

  • Tasks By Priority

    Task by priority pie chart

    • This pie chart displays all tasks by priority.

    • Chart type: Pie

  • Top Priority: 3 Days

    Top priority tasks chart

    • This chart displays all tasks that the user can work on, grouped by expiry within the next 3 days.

    • Chart type: Bar

  • Tasks By Priority

    Task by priority bar chart

    • This bar chart displays all tasks that the user can work on grouped by priority.

    • Chart type: Bar

  • Case Category Avg. Runtime

    Average runtime chart

    • This chart shows the average processing time of cases by category.

    • Chart type: Bar

  • New Cases Per Day

    Number of new cases chart

    • This chart shows the number of cases started per day for the last 5 days.

    • Chart type: Line

  • Completed Cases Per Day

    Completed cases chart

    • This chart shows the number of cases finished per day for the last 5 days.

    • Chart type: Line

  • Running Cases

    Running cases chart

    • This chart shows all running cases in which the user is involved.

    • Chart type: Number

  • Tasks that expire by the end of the week

    Number of tasks expire this week chart

    • This chart shows all tasks that expire by the end of the week.

    • Chart type: Number

  • Tasks By Priority

    Task by priority number chart

    • This chart shows all tasks the user can work on by priority.

    • Chart type: Number

  • Open Tasks

    Number of opening tasks chart

    • This chart shows all tasks the user can work on.

    • Chart type: Number

  • Tasks Due Today

    Number of tasks expire today

    • This chart shows all tasks that are due today.

    • Chart type: Number

How to configure new statistic chart

  • Navigate to Dashboard Configuration of the dashboard and select Create custom statistic widget.

    Create new custom statistic widget

  • From the configuration for statistic chart, fill in the form to create new statistic chart.

    Custom statistic widet configuration page

Available values for configuring statistic chart

Value

Usage Guideline

Name
Name of the statistic chart.

Description
Description for the statistic chart.

Chart type
Type of the chart (Bar, Line, Pie, Number).

For
Chart target (Task, Case).

Icon
Icon for custom statistic chart.
Click on the plus icon at the end of the line to see full list of icons.

Group by
Aggregation to group all the results, the drop down values depend on the chart target.
Currently we don’t support aggregations have type number.

Filters
Works like complex filter of Portal.
Please refer to Complex Filter for more details.

Permissions
Permission for the current statistic chart.

Auto-refresh enabled
The statistic can be auto-refreshed after a certain prediod.
Click on this button to turn on/off the feature.

Auto-refresh interval (seconds)
The time for statistic chart to be auto-refreshed in second.
Minimum number is 60.

X axis title
X title for the statistic chart.

Y axis title
Y title for the statistic chart.

Color 1-8
Colors for data in the chart.

Hide label
Toggle to show label of number chart.